Your personal information, respected and protected — from coast to coast.
Effective Date: May 2, 2025 (Canada update)
We only collect the details necessary to provide you with a safe and seamless massage experience:
Contact & Identification: Name, phone number, email, and address.
Booking Details: Appointment date, time, location, and service type.
Health Information (optional): Massage preferences, allergies, injuries, or areas to avoid.
Payment Information: Processed securely through trusted providers (we never store credit card details).
Communications: Emails, text messages, feedback forms, or chat notes.
Your information allows us to:
Schedule, confirm, and manage your appointments.
Process payments and provide receipts.
Personalize your massage experience.
Send confirmations, reminders, and follow-ups.
Share wellness tips and offers (only if you opt in).
Comply with legal, insurance, and safety obligations.
We take privacy seriously:
Data is stored in encrypted systems such as Booknetic, FluentCRM, and Stripe.
Access is limited to Spa Mobile® staff who require it for their work.
Hosting is done on Canadian-compliant servers, protected against breaches or misuse.
You are always in control of your information. You may:
Access or correct your data at any time.
Withdraw consent for its use (unless legally required).
Request deletion, subject to mandatory retention under regulations.
📧 To exercise your rights, contact our Privacy Officer: [email protected]
We use cookies responsibly:
Essential cookies keep our site functional.
Analytics tools help us improve user experience (without personal identification).
Marketing pixels (e.g., Meta/Facebook) activate only if you opt in via our cookie banner.
We never sell or rent your data. Sharing happens only when necessary:
With trusted service providers (e.g., Stripe, booking systems) under strict confidentiality agreements.
With your consent (e.g., for insurance receipts).
When required by law (e.g., court orders).
We keep your information only as long as needed:
General client data is retained to support ongoing services and legal requirements.
Health intake forms are stored for a minimum of 3 years, per Quebec massage regulations.
Have questions or want to exercise your privacy rights?
Privacy Officer – Spa Mobile®
📧 [email protected]
📍 Based in Québec, serving clients across Canada
We may update this Privacy Policy to reflect new services or changes in the law. Any updates will appear on this page with a new effective date.
Your continued use of our services means you accept the updated terms.